Electronic Funds Transfer (EFT)

*Recurring*

  1. How do I sign up for EFT?
  2. Is there a fee or cost for EFT?
  3. After I sign up for EFT, when will I know that EFT activation has occurred? Will there be any indication on my bill?
  4. Can I choose when EFT happens?
  5. When I sign up for Recurring EFT, will it withdraw the entire balance immediately?
  6. Can I do EFT from my credit card or ATM card?
  7. Can I transfer funds from my savings account if I don't have a checking account?
  8. Can I use EFT to pay my bill monthly?
  9. Can tenants who pay their own utilities use EFT?
  10. If I use EFT, can I decide how much to pay?
  11. If I have a credit or zero balance due, will you still do EFT?      
  12. I am currently on EFT and I'm changing banks: What can I do?      
  13. My checkbook was lost or stolen and I have closed my bank account; what do I do about my EFT?
  14. What do I do about my EFT when moving and selling my house?
  15. Why was my EFT application denied?
  16. How do I cancel my EFT?  

1. How do I sign up for EFT?


Access the 
Electronic Funds Transfer application and the electronic application form will appear in another browser for you to fill out and submit.

2. Is there a fee or cost for EFT?

No. EFT is a free service.

3. After I sign up for EFT, when will I know that EFT activation has occurred? Will there be any indication on my bill?

We will e-mail you within 60 seconds with your EFT confirmation notice.  However, if for some reason we detect something wrong with the application, it may take up to 1 business day before you are notified.

Additionally, to indicate that you are paying your bill via EFT, the message on your bill will say:

    "EFT Payment. Bank will pay on or about MM/DD/YY $ amount"   

Also, your bill will not include a remittance envelope and your bank statement will read:

    "SAC CNTY UBIL."

4. Can I choose when EFT happens?

No. EFT occurs automatically on or about the delinquent date of the bill (if not on your delinquent date, within 1 to 2 days before or after).

5. When I sign up for Recurring EFT, will it withdraw the entire balance immediately?

It depends on your account status.  If you have past due charges, the entire past due amount will be processed this upcoming Friday.  The current charges will be processed on the Friday prior to the due date and sent to the bank for withdrawal on the subsequent business day.

6. Can I do EFT from my credit card or ATM​ card?

No. EFT can only be facilitated from your checking or savings account.

7. Can I transfer funds from my savings account if I don't have a checking account?

Yes.

8. Can I use EFT to pay my bill monthly?

Yes, but you have to be on monthly billing, which includes a surcharge of 42 cents a month to cover additional printing and mailing costs.  However, if you sign-up for paperless billing, the surcharge is waived.  The following link Consolidated Utilities Billing and Service Paperless Billing  will take you to our Paperless Billing site where you can sign up.

9. Can tenants who pay their own utilities use EFT?

Yes, but we prefer that tenants do not pay via EFT as any change in the property title may cause the account to come off of EFT.

Back to Top

10. If I use EFT, can I decide how much to pay?

No.  EFT will deduct only those unpaid charges which are due on the bill.
However, ​​visit our Paying by Electronic Funds Transfer (one-time). This payment process will allow you to pay any amount you wish up to the balance owing on the account.​

11. If I have a credit or zero balance due, will you still do EFT?

No. EFT will not occur if you have a credit or zero balance.

12. I am currently on EFT and I'm changing banks: What can I do?

Easy.  Just submit a new Electronic Funds Transfer application and we will replace your current banking information with the new information you provide.

13. My checkbook was lost or stolen and I have closed my bank account; what do I do about my EFT?

Call us immediately at (916) 875-5555 or  complete are secure online EFT removal form.

OR

If you want to continue to use EFT, just submit a new Electronic Funds Transfer application and we will replace your current banking information with the new information you provide.

14. What do I do about my EFT when moving and selling my house?

You have three options.  We will retrieve the amount due on or about the delinquent date of your final bill, you can call us at (916) 875-5555 to cancel your current EFT, or fill out the secure online EFT form.  If you want to use EFT for a new address, you will have to complete and submit a new Electronic Funds Transfer application.

15. Why was my EFT application denied?

If your application is denied, you will receive an e-mail that states the reason for denial. Or, you may receive a letter if there is a problem with the e-mail entered in the application.  If you need additional information, our customer service representatives will be happy to assist you. Simply call (916) 875-5555.

16. How do I cancel my EFT?

Call us at (916) 875-5555, and ask one of our representatives to cancel your EFT payments.  Or, complete our secure online EFT removal form​.​​​​​​